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Interlibrary Loan: FAQs

This is the guide to ILL at AUL

Where are electronically delivered articles and book chapters located?

You can find any electronically delivered journal articles and eBook chapters in your ILLiad account "Electronically Received Articles" page inside your ILLiad account.

How soon will my ILL request Arrive?

We Strive to place your ILL Request within 3 days of your submission.  After Submitting the request to libraries who show they both own the item and are willing to lend the item the time period is less certain.  We expect print books to arrive between 5 to 10 business days after the request is submitted to the lending library.  This can vary based on the time the lending library takes in filling the request.  We seek to ask libraries who we have past histories with prompt service.  Journal Articles that are delivered electronically generally arrive between 3 to 7 days after the request have been submitted and are delivered directly to your account.  

How do I know when my ILL request has arrived?

You will receive an email you when your item arrives. You may also log in to your ILL Account to check the status of your requests. Non-electronic items are held for you to pick up at the Air University Library Circulation Desk. When articles and books chapters are delivered in PDF format, you can find them in your ILL account

Can I request eBooks?

eBooks are not able to be lent via ILL due to restrictions that publishers place on those type of items.  However, we can  usually request eBook chapters.   

What is Inter Library Loan (ILL)?

Find an article or book you like, but it's not in the Air University Library collection? That's what ILL is for!  Through ILL your item can be requested from other libraries. 

Where do I pickup and returns ILL items?

Pick your ILL request up and return it at the Air University Library Circulation Desk.

What are the ILL loan periods?

Loan periods are set by the lending institution.  We typically receive loan periods of 3 to 4 weeks for the items we borrow. 

How do I check on the status of my ILL request?

To check the current status of your requests, click “Outstanding Requests” on the “View” menu on the left side of the screen. The “Status” box displays the current status of your request.

Common request statuses include:

Awaiting Request Processing: Your request is awaiting processing by ILL staff.  We will search for potential lending libraries and send the request to them.

Cancelled by ILL Staff: This request was cancelled, and you should have received an email notification with a reason for the cancellation.  If you did not see the email, you can view a copy by logging in to your ILL account and clicking "Notifications" in the left menu.

Customer Notified via E-Mail: The item you requested has arrived, and it is ready for pickup in the ILL Office.

Delivered to Web: The requested document has been posted to your account for download or viewing.

Request Sent to Potential Lending Libraries: The request has been sent to potential lending libraries, and the ILL Office is waiting for a reply.

Request Finished: This request is no longer active; it has either been fulfilled or cancelled.

For additional information about the status of your requests, please contact the ILL Office.

I am an Air University distant student/Air Force Fellow. Can I request a print book?

At the present time Air University Library has the ability to support our distant students and Air Force Fellows, who are not located at Maxwell AFB with only electronic items.  

Can I request conference proceeding and dissertations/thesis?

Special type of items, such as conference proceedings, conference papers and dissertations are often not able to be requested via ILL due to how these type of materials are managed by their copyright owners.  If the proceedings, paper or dissertation/thesis is owned by another library and is located in OCLC Worldcat we can ask to borrow it. 

What does an ILL request cost?

What does it cost? We always ask to lend for free, but sometimes the lending library does charge a fee. Students and Faculty do not have to pay this fee; the Air University Library covers any cost.

Can I renew ILL items?

It is not always possible for us to ask to renew ILL items.  If it is possible we can ask the lending library to renew your item but they are not obligated to grant renewals.  

How long are PDF files available on the ILL server?

Most journal article and book chapters are delivered to you in electronic PDF format. When you receive an email that your ILL article is available, follow the emailed link to log in to your ILL account and look for the PDF under Electronically Received Articles. Copies are available for 30 days only, so please download it within that time frame!

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